The Next Olist¶

Objectives¶

  • Increase customer satisfaction

  • Increase profit margin

  • Maintain a healthy order volume

Conclusion¶

Profits to aim for¶

  • olist can aim to improve by 60% its benefits
  • How ? By removing known underperforming sellers and track new ones

Underperforming sellers¶

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Sellers profiles¶

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Know your ennemies¶

Old or new friends ?¶

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Slow delivery ?¶

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Quantity over Quality ?¶

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Customers happiness¶

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Bad users prevention¶

Behaviour pattern¶

Behaviour pattern¶

  • Share of one star > 10%

  • Waiting time > 12 days

  • Sales per order < 200

Action : Temporaly ban these sellers, then enroll them in an olist training

Location pattern¶